Strategic Thought

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 Telco & Technology

In the ever-increasing competitiveness and uncertainty in the telecommunications market, risk management has become an integral part of organisations in their quest to survive by diversifying into high-risk endeavours.

Its importance and difficulty increase as the complexity of a business increases. In accordance with the business logic, that higher returns can be a result of taking higher risks, such organizations have become progressively more aware of the need to treat risk management as a tool to maximize returns on the upside and minimize undue exposure on the downside.

Key areas that our Telco & Technology customers have addressed by using ARM include: 

• Facilitates management visibility and transfer of knowledge across IT projects
  
• Eradicates current onerous, ad-hoc, manual processes/procedures to report on risk
  
• Replaces current tools, MS Excel, other proprietary solutions to ensure a more collaborative environment.
  
• Improves usability – simple GUI, easy to use promoting greater buy-in and accountability especially when involving contractors or integrator partners
  
• Security – Manages rights associated with roles; manages security attributes; manages users, resources and groups; manages user access to specific business areas (folders, activities, requirements etc) and risks
  
• Technical fit – adheres to strict architectural policies/regulations/guidelines imposed on IT and Technology delivery programs
  
• Scalability:
  

- Scalable in terms of supporting a massive increase in numbers of users;

- Scalable in terms of supporting an evolving maturity of process, allowing the introduction (‘switching on’) of new functionality/ procedures as the process matures

• Audit and Compliance – providing a complete audit trail to ensure control procedures are in place along with adherence to COBIT and IT Security standards